Let me walk you through with this one of a kind customer experience I got from Zalora. I initially chose a flask watch from Tomato added to my cart last July. There are tons of selections to choose from Zalora online shop so I felt really challenged to pick my very first order. Unfortunately, I wasn't home when my package came and forgot to instruct Mom to check the item for me. Much to my disappointment, the watch doesn't work despite series of performance checks. My first resort was to email their customer support and took a while to get my concern addressed which is understandable due to the recent flood incidents in Manila. Nevertheless, I'd like to commend the Zalora Expert named Luisa who consistenly monitored and even escalated the issue to have my item credited. I really wish we have that kind of customer service at all times. When I finally received an email acknowledging my store credit (which I wasn't expecting at all because for most stores it will only be an item replacement), I immediately browsed the latest offers of Zalora online shop. Isn't it nice when customer expectations are exceeded? Money wasted - crossed out, customer satisfaction - three big checks!
So here, let me share my recent mini haul of fashion accessories. I'm so happy they offered these bangles from Cole Vintage and House of Luxe. These will definitely contribute more color to fabulous outfits or even say hello to old wardrobes.
I'm so itching to use them now!
Check out Zalora now (I command you) and be fashionably inspired! Don't forget to use the code GUTSYMOM121 to avail 5% discount for a minimum of Php500 of purchase. That's one great offer so why not make the most of it!
Much Love,
OneGutsyMom
Much Love,
OneGutsyMom
Use code GUTSYMOM121 to avail 5% discount
wow!! that's great customer service :)
ReplyDeletecute bracelets.
ReplyDeleteAwesome goodies from zalora I want one too! :)
ReplyDeleteI haven't tried ordering from Zalora. Maybe now is the time to order! Great haul! :))
ReplyDelete